Integrated Ticketing System in Shared Hosting
The ticketing system that we use for our Linux shared hosting isn’t separate from the hosting account. It’s part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to visit it at any time with only a couple of clicks of the mouse, without needing to leave your account. The ticketing system includes a quick-search box, so you can track the status of virtually any ticket that you have already posted, if necessary. Additionally, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to handle a given issue even before you submit a ticket. The ticket response time is no more than one hour, so you can receive prompt assistance at any given time and in case our help desk support staff suggests that you do something inside your account, you can do it immediately without needing to sign out of the Control Panel.