There are different ways in which you can contact the web hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you opt for is a ticketing system. This is the easiest medium of communication for many reasons. If no help desk support staff member is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will always be received. You can also copy/paste extensive bits of info without the need to worry about printing mistakes, and if a given problem requires more time to be sorted out or a number of responses must be exchanged, all the information will be in the exact same location, so each party can always see the comments supplied by the other one. The disadvantage of using tickets to touch base with your web hosting provider is that they are typically separate from the hosting platform, which suggests that if you have to provide info or to adhere to directions, you will need to use no less than two different interfaces and this number might increase if you desire to manage a couple of domains. Plus, lots of hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting a response.
