A live chat is a real-time way of communication between a web hosting supplier's support team and its customers. It is an efficient way to receive some info about the website hosting services or have some issue resolved as you're speaking with a live representative. The benefits of using a live chat service instead of calling or opening a support ticket are the reduced possibility of errors when you exchange information such as usernames or domain names, the more rapid response time as the communication is real-time as well as the fact that you don't have to stay on the chat constantly - you can do something else entirely while the representative investigates the issue in question. What's more, you can become a part of a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone rates that you will need to pay if you're calling to a different country.

Live Chat Support in Shared Hosting

As we acknowledge the fact that various situations can be resolved if you speak to a live person, we provide a live chat service for all our prospective and active clients. The chat is accessible every single day and our customer support representatives can assist you with a variety of questions and problems. If you aren't our client yet, you are able to find out more about our shared hosting packages and the hosting platform in general to make sure that your sites will operate efficiently on our servers. If you already have an account and you have some questions or you experience any troubles with any of our solutions, you will be able to join us on the live chat and we can provide you with the required details or assist you to troubleshoot the problem. You will need to open a trouble ticket for specific issues that need more time or the help of a system administrator, but for the majority of common issues you can get help right away.