One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how exactly does it boost user experience?
If you ever encounter a problem with your website and are unable to rectify it yourself, ask the hosting company’s client care staff to assist you to bring the site back online. A prompt solution would be the most favorable scenario, but many hosting companies answer within twenty four hours and even more, particularly if you are doing business with a reseller. Even if your problem can be sorted out with ease, your site may not work properly or it may not be reachable at all for a prolonged period of time, so you may lose prospective clients since it is extremely unlikely that anyone would be dying to come back to a site that is faulty. Speaking of which, you need to make sure not only that you can touch base with your hosting company, but also that they can answer and help you in a timely fashion. If a web app update doesn’t proceed smoothly or you erase something by accident, for instance, the site should be restored promptly in order to prevent prolonged downtime.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting around for hours on end, or even a whole day, to receive a response to a tech support ticket or an email. No matter when you get in touch with us, we will help you out within less than 1 hour with any sales and technical queries that you may have. As a matter of fact, our real reply time scarcely ever exceeds 20 to 30 minutes. Since we’re available 24/7, you’ll always receive support in a timely fashion and we know precisely how essential this is in the online world. Soon after you contact us, we will answer your questions. In case you encounter any technical problem, we will handle it on your behalf, or we will give you all the needed information in case there is something that you need to do on your end.