The customer support that you can receive from your shared hosting supplier is very important, no matter if you have pre-sales questions and you aren't a customer yet, or you've got a technical issue with an existing account. Timely and correct info regarding a question or a problem will save you lots of time and efforts, not mentioning that this is usually a proof that you are ordering from a real website hosting supplier not from a reseller. If you purchase a hosting account through a company that doesn't own its servers and it cannot access them right away, it is very likely that you'll wait for a few days so as to get a response to any query, therefore your web sites may stay offline for a long time. However, a supplier that offers numerous means of communication and has a support team available any time will assist you to right away and help you decrease or totally avoid any kind of downtime and prospective losses.
24/7 Customer Support in Shared Hosting
We acknowledge the significance of getting assistance in a timely manner, that's why our shared hosting services include 24/7 tech support and various means of contact. In case you don't have an account yet, you can easily call us or come on our live chat and consult with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up obtaining a service that you can't use effectively. If you already have your hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is strictly technical or it needs additional investigation. Unlike the majority of suppliers out there, we respond to all tickets within the hour, so you will not need to wait for a whole day. Our support services can be accessed twenty-four-seven, even during public holidays.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server packages that we provide come with 24/7 support through numerous means of communication and with a one-hour maximum answer time guarantee. When you want to learn more about the plans or you have any kind of general or billing questions, you're able to call one of the local numbers we have around the globe or you may use our live chat support and talk with a live agent. For entirely technical issues that require assistance from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an e-mail message, since all these channels are more appropriate to monitor a given problem. The response time for them rarely surpasses half an hour, so that you can forget about waiting for a full day so as to receive support. The support service is available for any kind of server-related matters, including the pre-installed software. If you need support for third-party applications, you can consider ordering the Managed Services upgrade that we supply for all packages.