Technical Support Channels
A One–Hour Response Time Guarantee
All your support requests will be dealt with in no more than 60 min after the ticket or email has been received. If your case requires further assistance from a system administrator, we’ll forward the trouble ticket or the email to the person on duty, without delay and will leave a note to inform you that more time will be required for arriving at the optimal solution. If you make use of our Admin Services package, all of the tasks included there will be executed whenever you desire.
A Top–Notch Help Desk Service
Our tech support staff will be available to you 24–7 should you require assistance while working with our Web Site Control Panel or with any of the applications that we have preinstalled on your behalf on the server. And if you require help handling all the standard admin tasks on your dedicated server, you can have a glance at the Admin Services package, that includes data backup hard disk space, Operating System updates every week, problem troubleshooting and software installation services, server monitoring and restarting procedures, etcetera.
An Easy–to–Navigate Help Area
We have equipped our Web Site Control Panel with an exhaustive knowledgebase, which includes comprehensive explanations of all its features and functions. Plus, we have prepared detailed video tutorials that will further disclose to you how to carry out a specific task or troubleshoot a regularly encountered issue. The educational articles and the video tutorials are easily reachable from every Web Site Control Panel section via the Help and Videos buttons situated in the top right corner.