Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Providing excellent support in good time is our main priority, so that we backup each Linux shared hosting plan with a 1–hour ticket resolution guarantee. When you share a ticket or post a message, our client help support staff will do all they possible can to present the most satisfactory remedy for your case and to offer you help and advice promptly.

  • Top quality support service

  • A Top–quality Support Service

  • You can easlily contact us 24x7x365 with any problem you could have regarding Certain Host’s offerings. We’ve consultants present constantly to deliver assistance every time necessary. You’re able to use the ticketing system or send us an email any time, or pick–up the phone or use the live chat during working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • We have integrated a complete knowledge base into the Control Panel that allows you to get helpful step–by–step guidance anytime. Each part of the Control Panel features its own contextual guide area presenting a group of how–to articles. We have also organized training videos to offer you with a superior visual representation of precisely how to perform any presented job.